CONNECT YOUR CASINO AND YOUR PLAYERS IN REAL TIME WITH KALEIDOSCOPE
Kaleidoscope is an omnichannel player loyalty solution that is accessed on the player’s choice of device through our native Android or IOS app and mobile-responsive web portal.
That’s exactly what happened when one Kaleidoscope client began using our system to focus on their players. By sending offer notifications and offer expiration reminders to players (and compared to players who weren’t able to be notified) our client was able to increase the number of guest visits by 23%, increase their trips by 31%, and increase theoretical win 58%.
For players, it’s a place to see and track points, rewards, cash-back values, events, and more. For you, it’s a valuable resource for gathering crucial data and insight to your players’ habits and preferences so you can get them into the casino and get them playing longer. Win-Win.
Why
Players
Love it
Monitor points and their cash value in real time, 24/7
Check win/loss statements on demand
Track rewards progress
Access offers and event invites
Get alerts and reminders about new and expiring offers
Earn rewards and prizes for app engagement
Communicate with a personal host
Receive immediate responses to feedback
RSVP to events
Use any device to access their account
Increase ROI with alerts for expiring offers
Conduct polls and surveys for detailed player insights
Plan promotions and events based on player feedback to customized questions
Analyze player responses based on various demographics
Implement instant service recovery through automated complaint acknowledgement and escalation
Manage invitations and RSVP’s with automated notifications
Enhance brand management and loyalty with exclusive promotions
Open Eco-system that can leverage your best-in-class 3rd party API’s
WHY KALEIDOSCOPE IS THE
BEST IN CLASS SOLUTION
It includes a powerful, easy to analyze, research component and player attribute database.
It is fully customizable. The property determines which integrations it wishes to promote within its online environment. This can include table reservations, digital carded play, fin-tech features, digital newsletter and more.
It includes a two-way communication channel between patron and property, and property to patron.
It is an omnichannel solution, giving patrons their choice of device and choice of web-based mobile friendly access, or app access. Research shows only 25% of patrons download the app when given the choice of app or web access.